service and shipping
Product Description
RETURN POLICY / AVOID RETURN!
We always recommend ordering a sample before buying material. 60-DAY MONEY BACK GUARANTEE / NO RESTOCKING FEES.
We will refund the full amount minus Original Shipping Charge. All returns must be sent freight prepaid by customer. Refund will not be issued for any items returned to us broken. Returns must be 100% intact, in the original packaging and in the condition in which they were received. Item quantity must be same. Any return items: Installed, cut, painted, stained, glued will not be accepted for refund. We do not accept partial or any left over returns. We recommend keep any left over tiles in case of a repair. Refunds for returns are issued 7-15 days after the items are received by us.
SAMPLES: *NO RETURNS or EXCHANGES. All sales are final!
SPECIAL ORDERS & CLEARANCE ITEMS: *NO RETURNS or EXCHANGES. CANCELATION All sales are FINAL!
DAMAGE POLICY / BROKEN TILES:
If you receive any damaged tiles, please report to us as soon as possible by Email us photos to show the damage goods and brief description of the shipment condition. After we received these photos and analyze the damage, if mosaic tile is not fixable condition, we will send you replacement part. * PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY.
CANCELLATIONS:
You may cancel an order without penalty as long as your order has not shipped from our location. If your order already shipped, you still able to cancel your order but you have to pay original shipping cost + return shipping fee. Special Orders, if we already processed your order it can not be cancelled.
NATURAL STONE DISCLAIMER:
Please understand we cannot control Mother Nature! Natural stone such as travertine, slate, marble, limestone and onyx are products of nature and is therefore subject to natural variation of color, shading, filler, thickness, veins, markings and texture from piece to piece. Shade variation is an inherent characteristic of natural stone.
SHIPPING:
Free shipping for all orders within the continental U.S. (excludes Alaska and Hawaii). The majority of our orders are boxed and shipped by UPS Ground. Samples are shipped by US Post Office or UPS. We will choose the best rate option which depends on the size and weight. Ensuring your order arrives on time and undamaged is our number one priority! 99% OF ALL MATERIAL ARRIVES IN PERFECT CONDITION...
SAMPLING:
We ship samples by US Post Office. Samples are free, the postage is $9.99. You can order up to 2 samples a time. Normally you will receive samples 1 to 4 business day.
RETURNS:
We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return/exchange. Please note that the customer will be charged for the cost of the return label.
If you have any question please contact us:
Phone: (714) 529-9036
Fax: (714) 777-7881
Email: intrendtile@lissomdesign.com.
We will refund the full amount minus Original Shipping Charge. All returns must be sent freight prepaid by customer. Refund will not be issued for any items returned to us broken. Returns must be 100% intact, in the original packaging and in the condition in which they were received. Item quantity must be same. Any return items: Installed, cut, painted, stained, glued will not be accepted for refund. We do not accept partial or any left over returns. We recommend keep any left over tiles in case of a repair. Refunds for returns are issued 7-15 days after the items are received by us.
SAMPLES: *NO RETURNS or EXCHANGES. All sales are final!
SPECIAL ORDERS & CLEARANCE ITEMS: *NO RETURNS or EXCHANGES. CANCELATION All sales are FINAL!
DAMAGE POLICY / BROKEN TILES:
If you receive any damaged tiles, please report to us as soon as possible by Email us photos to show the damage goods and brief description of the shipment condition. After we received these photos and analyze the damage, if mosaic tile is not fixable condition, we will send you replacement part. * PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY.
CANCELLATIONS:
You may cancel an order without penalty as long as your order has not shipped from our location. If your order already shipped, you still able to cancel your order but you have to pay original shipping cost + return shipping fee. Special Orders, if we already processed your order it can not be cancelled.
NATURAL STONE DISCLAIMER:
Please understand we cannot control Mother Nature! Natural stone such as travertine, slate, marble, limestone and onyx are products of nature and is therefore subject to natural variation of color, shading, filler, thickness, veins, markings and texture from piece to piece. Shade variation is an inherent characteristic of natural stone.
SHIPPING:
Free shipping for all orders within the continental U.S. (excludes Alaska and Hawaii). The majority of our orders are boxed and shipped by UPS Ground. Samples are shipped by US Post Office or UPS. We will choose the best rate option which depends on the size and weight. Ensuring your order arrives on time and undamaged is our number one priority! 99% OF ALL MATERIAL ARRIVES IN PERFECT CONDITION...
SAMPLING:
We ship samples by US Post Office. Samples are free, the postage is $9.99. You can order up to 2 samples a time. Normally you will receive samples 1 to 4 business day.
RETURNS:
We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return/exchange. Please note that the customer will be charged for the cost of the return label.
If you have any question please contact us:
Phone: (714) 529-9036
Fax: (714) 777-7881
Email: intrendtile@lissomdesign.com.