RETURN POLICY / AVOID RETURN!
We always recommend ordering a sample before buying material. 60-DAY MONEY BACK GUARANTEE / NO RESTOCKING FEES.
We will refund the full amount minus Original Shipping Charge. All returns must be sent freight prepaid by customer. Refund will not be issued for any items returned to us broken. Returns must be 100% intact, in the original packaging and in the condition in which they were received. Item quantity must be same. Any return items: Installed, cut,
painted, stained, glued will not be accepted for refund. We do not accept partial or any left over returns. We recommend keep any left over tiles in case of a repair.
Refunds for returns are issued 7-15 days after the items are received by us.
SAMPLES: *NO RETURNS or EXCHANGES. All sales are final!
SPECIAL ORDERS & CLEARANCE ITEMS: *NO RETURNS or EXCHANGES. CANCELATION All sales are FINAL!
DAMAGE POLICY / BROKEN TILES:
If you receive any damaged tiles, please report to us as soon as possible by Email us photos to show the damage goods and brief description of the shipment condition.
After we received these photos and analyze the damage, if mosaic tile is not fixable condition, we will send you replacement part.
* PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY.
You may cancel an order without penalty as long as your order has not shipped from our location. If your order already shipped, you still able to cancel your order but you have to pay original shipping cost + return shipping fee.
Special Orders, if we already processed your order it can not be cancelled.
NATURAL STONE DISCLAIMER:
Please understand we cannot control Mother Nature!
Natural stone such as travertine, slate, marble, limestone and onyx are products of nature and is therefore subject to natural variation of color, shading, filler, thickness, veins, markings and texture from piece to piece. Shade variation is an inherent characteristic of natural stone.
The majority of our orders are boxed and shipped by UPS Ground. Small quantities or samples are shipped by US Post Office. We will choose the best rate option which
depends on the size and weight. The freight charges will add to your final invoice.
Insuring your order arrives on time and undamaged is our number one priority! 99% OF ALL MATERIAL ARRIVES IN PERFECT CONDITION...
We ship samples by US Post Office. Samples are free, the postage is $9.99. You can order up to 2 samples a time. Normally you will receive samples 1 to 4 business day.
ABOUT FREE SHIPPING:
Every body loves FREE SHIPPING, but you are paying an inflated price for the item to make up for this "free shipping". You may not want to pay shipping but if you compare total amount you may not really getting best deal.
Most other businesses are offering "FREE SHIPPING" but as usual they markup their product prices to cover shipping cost. Thats what we call is –hidden fees”. You think
shipping is free but reality you are paying for the shipping.
Their way to sell: 1 sheet $16.00 + $3.50 (Hidden Fee) = $19.50 + Free Shipping.
Our way to sell: 1 sheet $16.00 = $16.00 + Shipping Cost.
The true shipping cost may well below $3.50 per sheet. Specially if you order larger quantity or if you live in the state close to CA. We utilize US Post Office Priority Flat Rate Box to ship most of our tiles which is not weight and distance basis. If ship with UPS, we also able to pass on the saving to you with our Negotiated Rate.
We don ot want to raise our prices to cover shipping cost. We hope that all of our customers are satisfied with their purchase, and have a better shopping experiences with us.
If you have any question please contact us:
Phone: (714) 529-9036
Fax: (714) 777-7881